Chatbots in Healthcare: Six Use Cases
Healthcare Chatbots Benefits and Use Cases- Yellow ai However, in the case of chatbots, ‘the most important factor for explaining trust’ (Nordheim et al. 2019, p. 24) seems to be expertise. People can trust chatbots if they are seen as ‘experts’ (or as possessing expertise of some kind), while expertise itself requires maintaining this trust or trustworthiness. Chatbot users (patients) need to see and experience the bots as ‘providing answers reflecting knowledge, competence, and experience’ (p. 24)—all of which are important to trust. In practice, ‘chatbot expertise’ has to do with, for example, giving a correct answer (provision of accurate and relevant information). The importance of providing correct answers has been found in previous studies (Nordheim et al. 2019, p. 25), which have ‘identified the perceived ability of software agents as a strong predictor of trust’. Conversely, automation errors have a negative effect on trust—‘more so than do similar errors from human experts’ (p. 25). Two-thirds of the apps contained features to personalize the app content to each user based on data collected from them.Chatbots can check account details, as well as see full reports about the user’s account.You then have to check your calendar and find a suitable time that...